Frequently Asked Questions for Block Factory
all versions

Q1. Do I need Quilt Pro to use Block Factory?

Q2. Can Block Factory be used with a Macintosh?  

Q3. I purchased Block Factory.  I can't find the serial number to get into the program.  It asks me for a number and I don't think I have one, help?

Q4. In the Goodies File under Judy's Tips for Constructing Mariner's Compass blocks, it says to  "Click here to link to this article" but alas, there is no link to activate. Why?

Q5. I've loaded the screen saver but cannot figure out how to activate it. Help.

Q6. I followed your instructions for testing the screen saver, but it's not in the list of screen savers. What now? 

Q7. I tried to run Block Factory from the CD, but was unable to even open it. 

Q8. I tried to print out the Mariners Compass help files but the text is coming out jibberish, why?

QLast. If I have other questions, how do I contact you via email?

Q1. Do I need Quilt Pro to use Block Factory?

A1. No it's a stand alone program which will allow you to size and print any of the patterns in the program.

Q2. Can Block Factory be used with a Macintosh?

A2. At the moment we do not have a Mac version of the Block Factory. However, the block files themselves are compatible with Quilt Pro version 3 for the Mac.  In addition, if you use a PC emulator you may use the program on your Macintosh.

Q3. I purchased Block Factory.  I can't find the serial number to get into the program.  It asks me for a number and I don't think I have one, help?

A3. The serial numbers are usually listed in the inside of the CD jacket but in case there isn't one just contact us by phone or email and we will supply you with one.

Q4. In the Goodies file under Judy's Tips for Constructing Mariner's Compass blocks, it says to  "Click here to link to this article" but alas, there is no link to activate. Why?

A4. There does seem to be link missing from that file. Click here to get a corrected copy of that file. 

Q5. I've loaded the screen saver but cannot figure out how to activate it. Help.

A5.  The screensaver should have been set up as the default and will come on after a period of inactivity.  That period of inactivity is set by the user, but I think the default is about 15 minutes.  To see a preview, right click on the desktop.  Choose Properties, then click on the Screensaver tab.  You should see a The screensaver listed as Mariners Compass Quilts.  Click the Preview button without moving the mouse.  Moving the mouse will stop the preview.

Q6. I followed your instructions for testing the screen saver, but it's not in the list of screen savers. What now?  

A6. There is a possibility that the initial install failed.  Find the following file on the CD and double click it to install the screensaver.  The file name is:  MarCompassScrSaver.exe

Q7. I tried to run Block Factory from the CD, but was unable to even open it. 

A7.  There must be a problem with the Icon.  Delete the Icon on your desktop and we'll create a new one.  Insert the CD in the CD Drive, then Close or minimize all programs and have the desktop showing.

• From the Windows Start button, select Find. 
• From the fly out menu, select Files or Folders.  The Find Files dialog box appears. 
• In the Named box, type in FoundationFactory95.exe and select the drive where Foundation Factory is installed. (the default installation for Foundation Factory is in the C drive.  Since you are using Block Factory from the CD then choose the CD drive letter. 
• Click the Find Now button.  The search will locate the application file. 
• Use your right mouse button on the file and select Click Create Shortcut.
• You may get an message saying "Can not create shortcut here.  Place short cut on the Desktop instead?" Click the yes or Ok button.
• The shortcut appears on your desktop.
• Double click the icon to start the program.

That should do it for you.

Q8. I tried to print out the Mariners Compass help file but the text is coming out jibberish, why?

A8.  The browser used for the Help files may be using a font not available to your printer. I have created a PDF file for you to use to print the help files. Just click the link and the document will open in your Internet Browser and allow you to print the files.  Click here to see and print.

QLast. If I have other questions, how do I contact you via email?

ALast. You may contact us at techsupport@quiltpro.com or by clicking the email link.  Please give as much detail about your problem as possible.   Include  information about your computer system.  Things such as RAM available, color palette used in your video display, Operating System you use. (ie: win95 etc...) and your Block Factory serial number.