Frequently Asked Questions Quilt Pro Version 2
Frequently Asked Questions
Technical Support FAQ
If the information on this page does not solve your problem, please contact us.
Q How do I use the
CD-ROM with my Macintosh?
A If you intend to run Quilt-Pro from the CD please
read this note for important information.
You can run Quilt-Pro from the CD-ROM without installing anything onto your hard drive.
This uses the least disk space but creates a problem in that Quilt-Pro will not be able to
save any preferences such as window positions, color palettes, screen settings, etc. Nor
can you save any blocks or quilts you create to the CD. You must create a folder on the
hard drive in which to save your work. Then, while working in Quilt-Pro, you must change
between the CD for opening files, and the hard drive for saving them. (see next section).
In addition, CD's operate more slowly than hard drives. There will be delays when
starting up and while running Quilt-Pro as data is read from the CD.
In order to avoid the above problems, we recommend that you fully install Quilt-Pro to
the hard drive.
To change from the CD-ROM drive to the hard drive:
To change between drives in the file dialog box, click on the Desktop button, then
choose the proper drive from the list. Then, locate the folder you wish to save your files
to. Then, save the file.
Doing a partial installation of Quilt-Pro
A full installation of Quilt-Pro to the hard disk will take 15 MB. A partial
installation using a minimal fabric library will need about 5 MB of disk space. This
partial installation will allow you to run the executable file of Quilt-Pro from the hard
drive, but will keep the fabric library on the CD-ROM, thus saving you 10 MB of hard disk
space.
In order to perform this partial installation, you actually do a full installation,
then delete the unnecessary fabrics. You will need the full 15 MB of free space
temporarily. After you are through, Quilt-Pro will occupy only 5MB on the hard disk.
To perform the partial installation
- As mentioned before, do the full installation per the instructions in the User's Manual.
Substitute the CD-ROM drive for diskette drive. Otherwise, the installation instructions
are the same.
- After you have installed Quilt-Pro. Locate the Fabrics folder in the Quilt-Pro folder
created by the installation on your hard drive.
- Drag the following folders to the trash: Floral, Geometric 1, Geometric 2, Geometric 3,
Novelty, Stripes & Plaids, and Textures
- Empty the trash.
Once you have installed Quilt-Pro this way, all the fabrics in the fabric library will
be only on the CD, except for those Quilt-Pro requires as part of it's default fabric
palette. You can copy fabric files from the CD as you need them or use them directly from
the CD in Quilt-Pro.
Q How do I use the
CD-ROM with Windows?
A If you intend to run Quilt-Pro from the CD please
read this note for important information.
You can run Quilt-Pro from the CD-ROM without installing anything onto your hard disk.
This uses the least hard disk space but creates a problem in that Quilt-Pro will not be
able to save any preferences such as window positions, color palettes, screen settings,
etc. Nor can you save any blocks or quilts you create to the CD. You must create a folder
on the hard drive in which to save your work. Then, while working in Quilt-Pro, you must
change between the CD for opening files, and the hard drive for saving them. (see next
section).
In addition, CD's operate more slowly than hard drives. There will be delays when
starting up and while running Quilt-Pro as data is read from the CD.
In order to avoid the above problems, We recommend that you fully install Quilt-Pro to
the hard drive.
To change from the CD-ROM drive to the hard drive:
To change between drives in the file dialog box, you should click on the Drives list,
then choose the proper drive from the list. Then, locate the directory you wish to save
your files to. Then, save the file.
Doing a partial Installation of Quilt-Pro
A full installation of Quilt-Pro to the hard disk will take 15 MB. A partial
installation using a minimal fabric library will need about 5 MB of disk space. This
partial installation will allow you to run the executable file of Quilt-Pro from the hard
drive, but will keep the fabric library on the CD-ROM, thus saving you 10 MB of hard drive
space.
In order to perform this partial installation, you actually do a full installation,
then delete the unnecessary fabrics. You will need the full 15 MB of free space
temporarily. After you are through, Quilt-Pro will occupy only 5MB on the hard disk.
To perform the partial installation
- As mentioned before, do the full installation per the instructions in the User's Manual.
Substitute the CD-ROM drive for diskette drive. Otherwise, the installation instructions
are the same.
- After you have installed Quilt-Pro, go to the Explorer or File Manager. Locate the
Fabrics directory in the Quilt-Pro directory created by the installation on your hard
drive.
- Delete the following directories: FLORAL, GEOMET1, GEOMET2, GEOMET3, NOVELTY, STRPLADS,
and TEXTURES
Once you have installed Quilt-Pro this way, all the fabrics in the fabric library will
be only on the CD, except for those Quilt-Pro requires as part of it's default fabric
palette. You can copy fabric files from the CD as you need them or use them directly from
the CD in Quilt-Pro."
Q I have drawn 2
straight lines and one arc but when I select all three and to join lines but either it
says "no line objects selected" or it joins the two straight lines along the
third edge of a triangle.
A You can only join lines and curves. Unfortunately,
you can't join arcs. The arc was meant for quilting stencils where the lines don't have to
be joined. (i.e., clamshells) Also, you can't join lines to patches.
Q How do I print only
the outline of a block or a quilt?
A In the print dialog box there is an option to print
white only.
Q I want to make 1/2
square triangles templates with the interior diagonal sewing lines drawn in. How do you
draw these?
A It's possible to draw the sewing lines in 1/4"
away from the diagonal cutting line and this is how you do it. Set your screen grid to .13
inches (or 1/8") and then draw a block that is 7/8" larger than the size of one
side of your triangle. I think you know that concept so I won't explain it. Then draw a
line diagonally through the middle. Then to set your sewing lines 1/4 in away from the
cutting line draw a line starting 3/8" from the first diagonal line. End the line
3/8" from the end of the first line. Print the block in actual size.
You won't be able to resize the drawing without redrawing the sewing lines. Always keep
these 3/8" away from the cutting line.
Q How do you design a
manual quilt?
A To layout a quilt manually you have to open the all
the blocks on the main screen. Use block open but do not clear the screen by using
"block new". When you first open blocks they might overlap so be sure to move
them out of the way as each one is opened. Once you have the blocks you need open you can
zoom out to resize and reposition the blocks as needed. You might find it helpful to group
the pieces of each block before moving and resizing. If you want sashing between the
blocks you will have draw them manually. If you desire a pieced or plain border then save
your center "quilt" as a block then layout as a 1x1 medallion or regular
straight layout. Now you can add borders.
Q I want to edit colors in
the solid color palette but I'm confused.
A When you open the editor the preview box shows
which color "position" you are editing--so when you click one of the colors
below the program thinks you want to edit that color position. So if you want to change
the color of one position to one that is similar to another then do this:
- Make note of which position you want to change.
- Click on the new color. Write down the numbers under the red, green and blue.
- Click back on the original color and use the slide bar to change the values of the
"original" color position.
- If you want to keep this color in this position than you will have to save the palette
as a new palette. The default palette will always return to the original colors.
Q I can't print fabrics,
what's wrong?
A There are three possibilities that could cause the
fabrics not to print. They are:
- Set your printer settings to: Image matching and/or Photographic quality. To do this go
from Quilt Pro go to print setup. This will take you to the printer driver software. Look
for the graphic settings area. This is where you will find the image matching or screen
matching settings of your printers software. If it is not in the first level of the
software look for an "options" or "manual" button. this setting maybe
buried within the manual settings. Make sure that image matching is selected along with
the photographic settings.
- In the print dialog box the "print fabrics" box was not checked.
- Your video resolution is set too high for Quilt Pro and your printer. Go to the Win95
desktop, right mouse click to bring up a menu and choose properties. Select settings and
check to see that the color palette is set to 256 colors. You may have to reset your
computer.
Now try printing.
Q When I try to print
stencils the program gives me an error message. What's wrong?
A The problem here is that several of the stencils
were drawn with patches instead of lines and the program is treating them as if they have
fabrics in them. To get those stencils to print correctly select the "print
fabrics" option in the Quilt Pro print dialog box. It will take a little longer to
print these stencils but they will print.
Q When I try to
install Quilt Pro for Windows I get an error message indicating a problem with CTL3D.DLL.
What is wrong?
A The CTL3D.DLL file is a very common file used by
many different types of programs, most commonly virus checkers and screen savers. The
first thing to do is close all programs and try the installation again. If it still
doesn't work then search your hard disk for all instances of the file as there may be
many. Either rename or remove the extra files from the hard disk. Keep a copy of these
files as other programs may need the older versions to work properly. Restart your
computer and try the installation again.
If you have tried all of these and the program still doesn't install contact us and we can send you uncompressed files.
Q When I try to
install Quilt Pro for the Mac the second disk just pops out and asks to put in the first
disk again. Or the program just won't install. What is wrong?
A Try the following to get the program installed:
- You may need to start up the computer with the extensions off. In order to start the
system up with extensions off, restart the computer while holding down a shift key.
Shortly after starting up, the system displays a dialog and somewhere in that box it will
say 'Extensions Off'. Then they can release the shift key. Then try to install.
- Another reason QP for the Mac may not install is if you are running low on hard disk
space. Turn off the virtual memory and install Quilt Pro. After installation is done turn
Virtual Memory back on if you need it.
- If neither of these options work contact us at techsupport@quiltpro.com
so we can send you replacement disks.
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