Question: My download link expired: can I still download?
Of course you can! All of our downloads are guaranteed.
If you purchased your program after June 1st, 2017 login to your account. Then look in the Downloads section for your link and serial number.
If you purchased prior to June 1st, 2017 contact Quilt-Pro Systems: Click here to request it and we'll send you a new download link.
Question: I downloaded but now I would like to get the paper User's Guide, can I still order it?
Yes, the paper User's Guide may still be available, while supplies last. Click here to inquire about it.
Question: I lost my serial number, how do I get it back?
If you purchased your program after June 1st, 2017 login to your account. Then look in the Downloads section for your serial number.
If you purchased prior to June 1st, 2017 contact Quilt-Pro Systems Click here to request it and we'll send it to you.
Question: Why do I need to Activate?
Activation unlocks the program. Once you are activated, you no longer need to be connected to the Internet to use Quilt-Pro. Please note that once you have activated, you can no longer return Quilt-Pro.
Question: When do I Activate Quilt-Pro?
The first time you open Quilt-Pro you will be asked to activate. In addition, some operating system updates may require you to reactivate.
Question: How do I activate Quilt-Pro?
Activation is easy: When you open the program for the first time, You'll see the notice that you need to activate. Select the Internet button and then fill out the following information: name, e-mail address and serial number. You can copy the serial number from your download link e-mail or from your account. You will only need to fill out this information once.
Question: Do I need the Internet to Activate?
Yes, you will need the internet to activate. However, once you have activated, you do not need to be connected to the Internet to use Quilt-Pro.
Question: How many activations do I get?
Each customer will receive 3 activations. If you have computer problems and need an additional activation, please contact Quilt-Pro Systems
Question: Who qualifies for the upgrade?
If you own any previous version of Quilt-Pro, you qualify for the upgrade. The upgrade does require the previous version serial number. You will find your product serial number of the back cover of your User's Guide.
Question: Will the Upgrade Install over my previous version?
Only if you choose it to. If you install Quilt-Pro 6 to the same location as your previous copy, it will overwrite the previous version. If you install Quilt-Pro 6 to a different location, you will have two copies of Quilt-Pro, Version 6 and your previous version.
The Quilt-Pro 6 upgrade is a complete stand-alone program and contains everything that the retail version does.
Question: Can I use my Version 5 blocks & quilts in Version 6?
Yes. Anything you created and saved into My Documents\Quilt-Pro will automatically be seen in Quilt-Pro 6. If you used the Quilt-Pro File Manager to transfer designs from other Quilt-Pro products into Quilt-Pro 5, you should download the latest copy of the File Manager from our Updates page and transfer the designs again. For other things like the Block of the Day, fabric collections, or Quilt of the Month, you can simply reinstall them into Quilt-Pro 6 or use Windows Explorer to copy them to Quilt-Pro 6.
Question: If I need to return Quilt-Pro, how do I do it?
First, do not activate Quilt-Pro. Once activated, Quilt-Pro cannot be returned.
If you need to return Quilt-Pro, please contact Quilt-Pro Systems for a Return Authorization number.